Rite Aid Woes

For many years, I refused to shop at Rite Aid because of the bad/untrained attitude of the staff. It has been so long, I don't even remember the details. Within the last year or two, I decided to give them another chance because a new store had opened by us. First thing I noticed is that, like many new stores, the layout was designed by a marketing genius who decided that if the customer feels like a rat in a maze, this must be conducive to spending more money in said store. Instead of being laid out so that one can walk up and down or go straight to the back of the store (where the pharmacy is), one must instead walk willly-nilly down off-angle aisles, hoping to arrive at the pharmacy by some stroke of luck. Jack skirts this problem by sticking to the outside wall and not walking down any aisles. The second thing I noticed is there is still no customer service, or people behind the cash register that even give said rat's ass about the customer. Third is that the last perscription filled there was several days short of what was supposed to be in it. Since some meds cost well over $1 a pill, this can be costly to the customer! Said shortage problem was made right by the pharmacist with nary a coment on his part and definately not even a "sorry for the mistake" leaving me to believe that this was not an unusual occurrence. New way for companies to make a profit???